This course provides an overview of various types of communication, addresses barriers to effective communication and ways to overcome them, and emphasises the importance of confidentiality and reflective practice. In essence, effective communication is a core skill for all healthcare professionals, regardless of their role.

Level: Secure Training Services Level 2
Duration: 1 hour 15 minutes approximately depending on the individual learner
Assessment Method: Multiple Choice Assessment
Certificate: PDF
Recommended Refresher: Yearly
Framework and Standards: CSTF
Course Provider: Secure Training Services

Upon completion of the course, you will be able to.
▪ Explain what is meant by communication and describe the different ways that people may communicate
▪ Appreciate the importance of successful communication
▪ Describe how to establish an individual's communication and language needs, wishes and preferences
▪ List a range of communication methods and styles and appreciate the differences between verbal, non-verbal and written communication
▪ Recall the barriers to effective communication and explain how these may be reduced
▪ Describe what confidentiality means and appreciate the importance of confidentiality to working within healthcare
▪ Describe situations where confidentiality may need to be broken
▪ Describe the eight Caldicott Principles and appreciate the origin of these principles
▪ Explain the role of Caldicott Guardians within the health service

This course is made up of the following modules
Communication for Healthcare
Barriers to Effective Communication
Communication Challenges and the Importance of Learning Simple Phrase for Inclusion in Healthcare
What is Confidentiality?
Summary

Healthcare Professionals
Domiciliary Care
Care Homes
Hospitals
Nurses, HCA's, Care Workers, Care Managers.