FAQ

ALL FAQS

Do I need any previous training?

We would recommend starting with the level 1 courses if you have no previous experience.
Will I receive a certificate?

As an individual you will be able to download your certificates, at an additional charge, on the completion of the course.
As a user added by an organisation please contact your organisation directly regarding your certificates.
How do I pay for training?

You can do this online in the ‘my account’ section.
I haven’t received the link for my e-learning training, what should I do?

Please contact info@securetrainingservices.co.uk regarding this.
I have forgotten my password, what should I do?

Please click the forgotten password link on the sign in page.
There is an error message appearing when I try to load my e-learning training, what do I do?

Please contact info@securetrainingservices.co.uk regarding this.
What do I need to bring with me and wear on the day?

Please bring a pen and paper with you. Wear comfortable clothing and sensible shoes. Drinks are readily available, but we would recommend bringing some lunch.
Can I use my mobile phone during training?

No. Mobile phones are to be turned off while training is taking place, so you are fully focused on your training.

For any other queries please use the contact us form below and someone will get back to you.