This course will explore the legal and ethical responsibilities of individuals in a care setting, focusing on the "duty of care," its potential conflicts with individual rights, and how to manage incidents and conflicts. It will cover reporting procedures, relevant legislation, and strategies for de-escalating difficult situations.

Level: Secure Training Services
Duration: 40 minutes approx.
Assessment Method: Multiple Choice Assessment
Certificate: PDF
Recommended Refresher: Yearly
Framework and Standards: CSTF
Course Provider: Secure Training Services

Upon completion of the course, you will be able to.
1. Define 'duty of care'
2. Outline dilemmas that may arise between the duty of care and individual rights
3. Describe the procedure for handling comments and complaints
4. Summarise adverse events, incidents, errors and near misses
5. Explain how to report to adverse events, incidents, errors and near misses
6. List legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses
7. List the factors and difficult situations that may cause confrontation
8. Describe how to assess and reduce risks in confrontational situations

This course is made up of the following modules
- Duty of Care
- Supporting Choice
- Comments and Complaints
- Legislation and standards for reporting adverse events, incidents, errors and near misses in healthcare

Healthcare Professionals
Domiciliary Care
Care Homes
Hospitals
Nurses, HCA's, Care Workers, Care Managers.