This e-learning module on handling complaints in healthcare covers the importance of addressing complaints, the process of handling them, and how to learn from them to help improve patient care and services.

Level: Secure Training
Duration: 30 minutes
Assessment Method: Multiple Choice Assessment
Certificate: PDF
Recommended Refresher: Yearly
Framework and Standards: Healthcare
Course Provider: Secure Training Services

Upon completion of the course, you will be able to.
 Recognise the factors that may lead to complaints
 Explain your responsibilities as a doctor in responding to complaints
 Formulate an effective response to a complaint
 Describe the NHS complaints policy and structures in NHS Trusts
 List the local and other stages of complaints procedures
 Describe the role of the Parliamentary and Health Service Ombudsman

Handling Complaints in Healthcare
Scenarios

Healthcare Professionals
Domiciliary Care
Care Homes
Hospitals
Nurses, HCA's, Care Workers, Care Managers.